Rewards

Referral Factory lets you decide who should receive a reward, what they should receive, what they need to do to earn it, and how that reward should be issued.

A one-sided referral reward means only one person in the referral receives a reward.

When someone earns a reward, it first appears as Due. From there, you can send it yourself or use one of Referral Factory’s connected reward and automation options.

Referral rewards can be taxable, but there is no single tax rule that applies to every reward, recipient, or country.

A Fixed-Value reward gives the recipient the same defined monetary amount whenever the Reward Rule is triggered. For example, you could offer $50 for every qualified referral.

A Commission reward gives the recipient a percentage based on the value generated by the referred customer.

Custom rewards are useful when the reward is not a normal fixed monetary amount or percentage-based commission. Examples include Points, Tokens, Credits, free sessions, swag or another custom quantity or value defined by your business.

Referral Factory does not have a built-in automatic delay setting between qualification and reward issuance. However, you can create a delay by keeping Auto Issue turned off and leaving the reward in Due until you are ready to issue it.

You can use Tremendous to automatically send gift cards, vouchers, prepaid cards, and other digital rewards when Referrers earn rewards in your campaign.

You can connect Tremendous to Referral Factory to send gift cards, cash-equivalent payouts, prepaid cards, and other digital rewards when someone earns a reward in your referral program.

If a Tremendous reward is not being sent, start by checking whether the reward is actually Due, Sending, or Failed. The most common causes are a disconnected Tremendous integration or insufficient funds in your Tremendous account.

You can connect a Tremendous reward to Qualification or another Goal in your campaign. When the Lead reaches that Goal, Referral Factory creates the reward, and if Auto Issue Rewards is enabled, the reward can be sent to Tremendous automatically.

You can connect PayPal to Referral Factory to send cash rewards directly to Referrers when they earn a reward.

Yes. If your business already has a points, token, credit or loyalty system, you can use Referral Factory to decide when a referral reward is earned and connect the result to your own system.

Promo Codes are unique codes assigned to individual referrers. They work like referral codes because the code identifies who made the referral, while it can also apply the discount configured for the campaign in Stripe.

Set up Promo Codes when you want each referrer to have a unique code that can identify their referrals and, where configured, apply a Stripe discount.

Upload your coupon codes, choose when they are earned, and track every code from assignment to redemption.

Use your own unique coupon codes as rewards for Leads and Referrers, and keep track of who received each code.

Give Referrers a unique coupon when their referral reaches the outcome you choose.

Give Leads a unique coupon when they join your campaign or become qualified.

Use Stripe Promo Codes when you want each Referrer to share a unique code that identifies their referrals and applies a campaign discount at checkout.

If your checkout uses Stripe, you can give each Referrer a unique Referral Code that their friends can enter during checkout to receive a discount.

Use the Stripe Credits issuing method in a Reward Rule when you want a Referrer to receive a monetary credit through your connected Stripe account.

If a referred Lead qualifies through Stripe and that payment is later refunded, Referral Factory can reverse the qualification and return the Lead from Qualified to Pending.

If your Stripe integration is not working as expected, first identify where the workflow is stopping: the Stripe connection, the qualification event, or the reward being issued.

When a reward is created, it appears as Due. This guide explains what you can do next: issue it yourself, send several rewards together, cancel it, or let an approved automatic or connected process handle it.

The Rewards section is where you can track rewards that have been earned, review their status, issue or cancel rewards when needed, inspect what triggered them, and keep a history of rewards that have already been sent.

You can cancel a reward while it is still Due and has not yet been issued. This is useful when a referral should no longer receive a reward because of a refund, fraud, duplicate activity, an incorrect qualification, or another reason you have identified during review.

When you automate rewards, Referral Factory can move an eligible reward from Due into the issuing method you chose. This guide explains what each stage means and what may happen after that.

You can send an automated reward notification email when a reward is issued to a Referrer or Lead.

Use this checklist if a reward was not created, is still Due, failed to issue, or appears more than once.

Referrers can use the Branded Referrer Portal to access their personal referral dashboard, see their referral activity, and keep track of rewards without needing access to your Referral Factory account.

Use Zapier when an issued Referral Factory reward should start an action in another app. You could send a gift card, send swag, add loyalty points, update a CRM or internal system, or start another payout process.

Use Make when an issued Referral Factory reward needs to move through a visual, multi-step scenario. For example, you could send a gift card, update a customer wallet, add account credit, notify a team or route different rewards to different apps.

Use Webhooks when an issued Referral Factory reward should be sent to an endpoint that your business controls. This is useful for adding loyalty points, triggering an internal payout, adding account credit, updating a customer wallet or passing reward information to your own rewards platform.

Use the Referral Factory API when your own backend should update a loyalty account, wallet, credit balance or proprietary rewards system before marking a Referral Factory reward as Issued. This gives your business control over the real reward action and its audit trail.