Welcome to Referral Factory's help hub!

Get your referral program ready to launch by testing the complete journey from beginning to end. Check your pages, attribution, emails, qualification rules, rewards, integrations, and promotion plan before real customers start using the campaign.

A Referral Link is a unique URL generated for each Referrer in a campaign. Referrers share this link with friends, customers, or colleagues, and Referral Factory uses it to identify who generated each new Lead.

Referral Factory supports four main referral methods: a personal Referral Link, a personal QR Code, direct Lead Submission, and a Stripe Promo Code when promo codes are configured. These methods describe how a referral is made. The Branded Referrer Portal, Website Widget, On-Click Pop Up, Sticky Bar, and embedded portal are different: they are places where customers access those referral tools.

The best way to promote a referral program to existing customers is to introduce it at moments when customers are already engaged with your brand, then make the next step very clear.

Referral Factory lets you decide who should receive a reward, what they should receive, what they need to do to earn it, and how that reward should be issued.

Referral Factory lets you <a href="/referral-tracking">track individual referrals</a> as well as the overall performance of your referral program. The easiest way to find the information you need is to use Leads, Referrers and Analytics for different parts of the referral journey.

You can connect Tremendous to Referral Factory to send gift cards, cash-equivalent payouts, prepaid cards, and other digital rewards when someone earns a reward in your referral program.

A useful referral programme dashboard should help you follow the journey from attention to outcome:

If your CRM is connected to Referral Factory, you can use an event in your CRM to automatically tell us when a referred Lead has successfully converted.

Referral Factory lets you <a href="/referral-tracking">track individual referrals</a> as well as the overall performance of your referral program. The easiest way to find the information you need is to use Leads, Referrers and Analytics for different parts of the referral journey.

The Website Widget adds a floating referral button to your website. When someone clicks it, your Branded Referrer Portal opens as an overlay, allowing customers to join your referral program or access their existing referral account without leaving your site.

A Referral Link is a unique URL generated for each Referrer in a campaign. Referrers share this link with friends, customers, or colleagues, and Referral Factory uses it to identify who generated each new Lead.