Referral Factory Enterprise

The Enterprise plan.Software + experts.Built for more leads.

Enterprise is our managed plan for mid-market and large companies that want referrals to become a serious growth channel. You get the full platform, extra security, support from our compliance team, enterprise grade billing options, and more.

Book an Enterprise demo See what’s included

Managed rolloutDedicated account managerNo separate setup fee

Your expert team

Included

Kirsty, Referral Factory Strategy expert

Alik, Referral Factory Technology expert

Marcele, Referral Factory Support expert

Strategy

Build

Launch

Promote

Real people with referral experience—not just software

$1,000

starting monthly

100,000+

users included

Unlimited

campaigns

Managed

service model

What’s included

One plan for people, platform, growth, scale, and control.

Enterprise includes everything in Pro, then adds the service and flexibility larger organisations need to turn a referral idea into a dependable, always-on lead channel.

Expert service

A referral team in your corner

Dedicated support for onboarding, setup, and execution—not a login and a help centre link.

Dedicated account manager
Referral strategy and program planning
Managed implementation and launch support
Hands-on help across the customer journey

Referral platform

Everything needed to run at scale

Give marketing the tools to build, promote, track, reward, and improve referral programs without rebuilding the channel from scratch.

Unlimited referral campaigns
100,000+ users with more capacity available
200+ reward options and custom rewards
Fraud alerts, analytics, and reporting

Always-on acquisition

A lead channel that keeps working

Once embedded in your organisation, automated referral campaigns can keep generating and qualifying leads—even while your team is offline.

Automated sharing journeys and follow-ups
Always-on promotion across the customer lifecycle
Automatic lead tracking and qualification
Automated notifications and reward workflows

Control and flexibility

Built around your organisation

Fit the referral program into the brand, systems, and governance your teams already use.

Custom HTML pages and emails
API, webhooks, CRM, and automation integrations
White labelling, custom domain, and SAML SSO
Invoice billing and procurement support

Security and data

Enterprise requirements covered

Move security, legal, and IT conversations forward with enterprise controls and deployment choices.

SOC 2 Type II and ISO 27001 standards
Security reviews and custom agreements
Roles, permissions, and secure access
Support from our compliance team

Data ownership

Host your own data

Run the sensitive referral data layer in your own environment while Referral Factory powers the campaigns, links, tracking, and rewards.

Deploy with Docker
Run on-premise or in your approved cloud
Keep sensitive user data in your infrastructure
Retain the complete referral program experience

See how data hosting works

Build a serious referral channel

Bring us the goal. We’ll help build the program that gets you there.

See how the Enterprise platform and our referral experts can fit your audience, systems, growth goals, and rollout requirements.

Book an Enterprise demo

Managed rollout

Four stages. One managed launch.

1–3 months

Typical implementation

Your internal timeline

Vendor onboarding is separate

Discover

Goals & requirements

Audience · success · approvals

Design

Journey & incentives

Messaging · rewards · promotion

Build

Campaigns & connections

Pages · tracking · integrations

Launch

Test & go live

QA · enablement · handover

Enterprise or Pro?

Choose Enterprise when execution matters as much as access.

Pro gives medium-sized businesses powerful referral software and guided onboarding. Enterprise is the better fit when you want our team more deeply involved and need more scale, control, or organisational support.

Compare all pricing plans

Plan detailProEnterprise

Best forMedium-sized businessesMid-market and large organisations

Service modelGuided onboardingManaged service

Program capacity40,000 users100,000+ users

CampaignsUnlimitedUnlimited

Dedicated account manager—Included

Managed rollout and execution—Included

Custom HTML—Included

Host your own data—Available

Procurement and custom agreements—Supported

BillingCardInvoice available

Security, compliance, and data residency

Certified and compliant. Hosted where you need it.

Referral Factory is SOC 2 Type II audited, ISO 27001 certified, and GDPR compliant. Choose data hosting in Europe or the USA—or keep sensitive referral data inside infrastructure your organisation controls.

Europe

EU data hosting

United States

USA data hosting

Your infrastructure

Self-host on-premise or in your cloud

Explore the self-hosted data option

Verified standards

ISO 27001

SOC 2 Type II

GDPR compliant

Privacy controls for organisations operating in Europe and beyond.

Built to get more referrals

Focus on the levers that move program performance.

More scale alone does not create more referrals. Enterprise combines the platform and expert support needed to improve the whole referral system.

A stronger reason to refer

Choose reward logic and messaging that make sense for your customers, your unit economics, and the action you want to drive.

Less friction in the journey

Create an on-brand path that makes it easy to join, share, convert, and understand what happens next.

Promotion beyond launch day

Plan where and when customers will discover the program across your website, product, email, CRM, and customer lifecycle.

Tracking you can act on

Connect referral activity to qualification and conversion events so your team can see where performance can improve.

Host your own data

Keep sensitive referral data in infrastructure you control.

For qualifying Enterprise deployments, your technical team can run the sensitive data layer on-premise or in an approved cloud environment. Marketing can still manage the program while your organisation keeps control of customer, referrer, lead, and conversion records.

Your environment

On-premise or approved cloud deployment

Your sensitive records

Customer-level data stays with your organisation

Your IT policies

Fit regional, security, and access requirements

Your referral platform

Campaigns, links, rewards, and workflows still work

WATCH THE WALKTHROUGH

The four questions to answer before you pitch an enterprise referral program.

Enterprise referral program walkthrough

FAQ

Questions about Referral Factory Enterprise.

The practical details larger teams usually need before deciding whether the managed Enterprise plan is the right fit.

What makes Enterprise different from the Pro plan?+

Enterprise is for larger organisations that want more than software. It adds a managed service model, a dedicated account manager, hands-on rollout and execution support, 100,000+ users, custom HTML, invoice billing, procurement and security support, and the option to host sensitive referral data in your own environment.

What will Referral Factory’s referral experts help us with?+

Our team helps turn your business goal into a working referral program. That can include referral strategy, audience and reward planning, journey design, campaign setup, integrations, tracking, testing, launch planning, and the operational details needed to get the program live.

How much does the Enterprise plan cost?+

Enterprise starts at $1,000 per month for monthly billing and includes 100,000+ users, unlimited campaigns, managed implementation, and dedicated account support. Annual billing is available, and the final scope depends on capacity and technical requirements.

How long does an Enterprise implementation take?+

A typical Enterprise implementation takes one to three months, depending on the complexity of your organisation and its technical requirements. This estimate excludes the time your company needs to onboard Referral Factory as a vendor, because that process is governed by your internal procurement, legal, and security timelines.

Can we connect the program to our existing systems?+

Yes. Referral Factory supports integrations with tools including HubSpot, Salesforce, Stripe, Intercom, Zoho, Pipedrive, ServiceTitan, Zapier, and Make, plus API, webhooks, file uploads, and scoped custom API work for Enterprise.

Can we keep sensitive referral data in our own environment?+

Yes. Qualifying Enterprise customers can deploy a self-hosted data service on-premise or in an approved cloud environment, allowing sensitive customer, referrer, lead, and conversion data to stay in infrastructure controlled by their organisation.

Is Enterprise right for every company?+

Enterprise is the strongest fit when referral growth matters enough to need a managed rollout, higher capacity, multiple stakeholders, deeper technical flexibility, or additional security and procurement support. Smaller teams that prefer to manage the program themselves may be better suited to Basic or Pro.