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Connect CRMs, webhooks, APIs, and automation tools.
Set up your first referral campaign step by step.
Drive traffic and share your referral program.
Define when a referral counts as successful.
Configure payout rules, reward types, and issuance.
Set up automated emails for referrers and leads.
Manage the people who refer others to your business.
Manage plans, pricing, invoices, and subscription settings.
Customise your referral page, forms, and share widgets.
Track, qualify, and manage referred leads.
Adjust campaign-level options and preferences.
Measure campaign performance and optimize results.
Real-world referral strategies by industry.
Frequently visited articles
How to log into your Referral Factory dashboard using a password, magic link, Google, or SSO β and how to reset your password if you've forgotten it.
What works and what doesn't when it comes to UTM parameters, Google Analytics, Facebook Pixel, and other tracking tools on your referral pages.
How referrers sign up, log in, and use the branded referrer portal to find their referral link and track their referrals.
How Referral Factory handles duplicate leads within a campaign β including what happens when two referrers try to refer the same person.
If a referral link shows a white screen, 404 error, or fails to load, work through this checklist to identify and fix the cause.
