Privacy and Cookie Policy
Referral Factory BV, the responsible Data Controller, doing business as Referral Factory, a Dutch
limited with registration number KVK 71193529 and its registered address: Prinsengracht 301-G 1016 GX
Amsterdam, hereinafter referred to asReferral Factory or “we”, “us” or
“our”.
We take privacy and data protection very seriously and are committed to protect your personal
information by offering the highest standards of data security. If you have any questions about this
privacy and cookie policy after reading it, please don’t hesitate to contact us at [email protected].
1. Data Controller
This Privacy and Cookie Policy (“Policy”) applies to Referral Factory BV, the
responsible Data Controller, doing business as the Referral Factory, a Dutch limited with registration
number KVK 71193529 and its registered address: Prinsengracht 301-G 1016 GX Amsterdam, hereinafter
referred to as the Referral Factory or “we”, “us” or “our”.
2. Applicable Privacy Laws
Under the General Data Protection Regulation (“GDPR”) we must inform both website
visitors and subscribers to our services (“Customer(s),” “you,” or
“your”) about our privacy and data protection policies. Personal data is information
that can be used to identify you as an individual, such as your first and last name, address and e-mail
address, IP address and telephone number.
Our internal security protocols and systems comply with industry-standard measures. This Policy governs
the privacy of our customers and visitors to our website. We will discuss the relevant privacy and data
protection measures in this document. Moreover, we will explain how we process, store, and protect your
personal information.
We actively protect your privacy rights and take all necessary steps to shield your information. Our
website fully complies with all applicable data protection laws and regulations, such as those applied
in the European Union, the Netherlands, Canada, and California. In the event of any changes in the
applicable law, we may inform you. However, you acknowledge and agree to inform yourself and check this
page from time to time for any changes.
3. Contacting Us
We collect your personal data based on a legitimate interest when you contact us or create an account -
either through our website, email, social media channels, or by any other means. Your personal data is
kept private and is processed in a secure way in accordance with an appropriate retention period.
Moreover, we promise a safe and secure data transmission of your data. Should you create an account with
us and leave personal information you do so at your own risk. We will retain your data based on
legitimate business interests. Your data will be stored as long it is legally required.
4. Use of Personal Information
Besides the legitimate interests mentioned in this Policy, your personal information may be used for
other purposes that are always appropriate to our business dealings. As a result, your personal
information and data may be used in different ways than the list below as long as you have not withdrawn
your consent. We may also process your personal information after we have received a governmental or
judicial order.
These purposes may apply:
- Monitor your use of and activities on our website to improve our services;
- Provide the services you have solicited from us;
- Emails and other communications are collected in order to gather information from you about our system and its use.
5. Children and Privacy
We shall never collect or process any personal information from children under the age of sixteen (16).
If you are the parent or guardian of a child under the age of sixteen (16) and your child is visiting
our website, please contact us immediately at [email protected].
After such a request, we shall erase all (personal) information about children from our systems.
6. Data Sharing and Disclosures
We value your privacy and are committed to maintaining the trust of our users. We do not sell your
personal data to third parties, and we strictly limit sharing of data to circumstances that allow us to
serve you better, comply with legal requirements, or improve our services. Specifically, we may share
data in the following situations:
- Service Providers: We work with trusted service providers to support our operations (such as email delivery, data storage, and analytics). These providers are permitted to access data only as necessary to perform their functions and are contractually bound to uphold data protection standards.
- Legal Compliance: We may disclose your data to law enforcement or other government entities if required to comply with applicable laws, regulations, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity under terms that maintain this privacy commitment.
Any data shared is done so with the utmost respect for your privacy and in accordance with applicable
laws.
7. Third Party Data Processors
The Referral Factory makes use of other parties necessary to operate our business and services. Under
the applicable laws and regulations, those third-parties are Data Processors. We make use of the
following Data Processors. Please check their respective privacy and data protection policies.
|
Service and Company
|
Country
|
Privacy Policy URL
|
|---|---|---|
|
Stripe (Stripe, Inc.)
|
USA
|
https://stripe.com/en-nl/privacy |
|
Google Analytics (Google, LLC)
|
USA
|
https://policies.google.com/privacy |
|
Google Tag Manager (Google, LLC)
|
USA
|
https://policies.google.com/privacy |
|
Mailgun Technologies, Inc
|
USA
|
https://www.mailgun.com/privacy-policy/ |
|
HubSpot LLC
|
USA
|
https://legal.hubspot.com/privacy-policy |
|
AWS
|
USA
|
https://aws.amazon.com/privacy/ |
|
Meta Platforms Inc
|
USA
|
https://www.facebook.com/privacy/policy/ |
|
Intercom Inc
|
USA
|
https://www.intercom.com/legal/privacy |
Remarketing and Behavioral Targeting
These services allow us and our partners to inform, optimize and serve advertising based on past use of
the service by the User. This activity is performed by tracking Usage Data and by using Cookies,
information that is transferred to the partners that manage the remarketing and behavioral targeting
activity.
Facebook Remarketing (Facebook)
Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook Inc. that
connects the activity of our service with the Facebook advertising network.
Personal Data collected: Cookie and Usage Data.
Default place of processing: USA
Options for processing place: We can process a customers data in the EU on request.
We undertake to only use Data Processors that offer the same level of data protection as our company. We
will never be liable for data leaks or breaches made by the Data Processors listed above or their
respective sub-processors. Your personal data may be transferred to a country outside the European
Economic Area (EEA) or the USA. The country the data is transferred to shall always have the same level
of privacy and data protection laws and regulations as laid down in the GDPR, and any other applicable
law or regulation.
8. Rights of Individuals
Under the GDPR, you are considered a Data Subject with certain fundamental rights as listed below.
8.1 Access Rights
You have the right to access the personal data we have received from you by receiving a copy of the
information we have stored. Moreover, you may ask us about how we collect and process your data.
8.2 Rectification Rights
If your data is incorrect or incomplete, you can correct it yourself by logging in or by contacting us
at [email protected] and providing us with
the correct information.
8.3 Right to be Forgotten
When you believe we do not have a good reason anymore to hold your personal data for a more extended
period of time, each individual can request the full deletion of personal data. We will immediately
award such a request unless there is a legal obligation to keep your personal data for a longer period
of time.
8.4 Portability Rights
Upon your request, we shall give you a copy of your data in a machine-readable format, or transfer it
directly to a new Data Controller appointed by you.
8.5 Objection Rights
You can always ask us to stop the processing of your personal data. Moreover, you can always object to
the processing of your personal data when it is based on your explicit permission.
8.6 Complaints
We want to solve any matter regarding your privacy directly with you. Please contact us at [email protected]. You also have the
right to bring a complaint before the national Data Protection Authority in the country where you
reside.
9. Messages and Opting Out
We may send you specific offers related to our business unless you have opted out from receiving such
communications. We always give you the option to cancel receiving such offers. However, you cannot
opt-out from receiving messages that are necessary to fulfill our contractual obligations and legal
duties.
Our website may have links to third-party websites and/or service providers. Customers should be advised
before they click external links on our website, and may do so at their own risk. Referral Factory is
never responsible or liable for any damages or losses due to visiting any external links from our
website.
10. Amendments
We may amend this Privacy and Cookie Policy from time to time to comply with new privacy laws and
regulations. Each Customer is solely responsible for checking this page on a regular basis to see any
applicable changes in our privacy and data protection laws as the policy may change from time to time.
11. Cookies
We make use of cookies to improve your experience on our website. Each Customer may allow or disallow
the use of cookies on their computer, which complies with legislation to obtain your permission first
before placing cookies.
Cookies are small files saved to your hard drive. They track, store and save information about the way
you use our website. Placing cookies allows us to offer a personalized experience. If you wish to not
use and store cookies on your computer, you should take all necessary steps within the security settings
of your web browsers and block all cookies from our website.
12. Legal information
Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations
under Art. 10 of EC Directive n. 95/46/EC, and under the provisions of Directive 2002/58/EC, as revised
by Directive 2009/136/EC, on the subject of Cookies.