Manage plans, pricing, invoices, and subscription settings.
The Billing category explains how Referral Factory subscriptions, plans, invoices, billing contacts, cancellations, and refunds work. It is designed for account owners, finance teams, and operators who manage the commercial side of the platform.
Use this section when you need to understand what is included in your plan, where billing details are managed, or what happens when you change or cancel your subscription. Billing guidance is kept separate from campaign setup so finance questions are easier to find.
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Referral Factory offers four plans: Starter, Basic, Pro, and Enterprise. All plans are billed monthly or annually (20% discount on annual billing).
The Starter and Basic plans include a 15-day free trial.
Subscription and billing settings are managed from the account billing area. Access depends on your user permissions, so account owners or administrators are usually the right people to update plan and payment details.
Choose a plan based on the number of campaigns, contacts, integrations, branding needs, and support level your team requires. If your referral program depends on automation or advanced workflows, check those feature requirements before downgrading.
Yes. Adding the right billing contact helps make sure invoices and subscription notices reach your finance or operations team instead of only the person who originally created the account.
Before canceling, export or review any campaign data your team still needs and consider whether active referral links, integrations, or rewards will be affected. Cancellation policies and access timing depend on your subscription terms.
When your 15-day free trial ends, access to your Referral Factory account is paused until a payment method is added.
You can cancel your subscription at any time directly from your dashboard. No need to contact support.
Referral Factory offers four plans. The right one depends on how many participants you expect, how many campaigns you need, and which features matter to your.
Refund requests are reviewed by the billing team on a case-by-case basis. Please contact support@referral-factory.com.
By default, invoices are sent to the email address of the account owner.
All invoices and billing history are available directly in your dashboard.
Referral Factory offers a free trial so you can test the platform before committing to a paid plan.
Referral codes let you track referrals when a link is not the best handoff, and can also be used with Stripe checkout when you want code redemption and coupon discounts in one flow.
How to log into your Referral Factory dashboard using a password, magic link, Google, or SSO — and how to reset your password if you've forgotten it.
What works and what doesn't when it comes to UTM parameters, Google Analytics, Facebook Pixel, and other tracking tools on your referral pages.
How referrers sign up, log in, and use the branded referrer portal to find their referral link and track their referrals.
