Question 1

Where do I manage my Referral Factory subscription?

Accepted Answer

Subscription and billing settings are managed from the account billing area. Access depends on your user permissions, so account owners or administrators are usually the right people to update plan and payment details.

Question 2

How do I choose the right Referral Factory plan?

Accepted Answer

Choose a plan based on the number of campaigns, contacts, integrations, branding needs, and support level your team requires. If your referral program depends on automation or advanced workflows, check those feature requirements before downgrading.

Question 3

Can I add a billing contact for invoices?

Accepted Answer

Yes. Adding the right billing contact helps make sure invoices and subscription notices reach your finance or operations team instead of only the person who originally created the account.

Question 4

What should I know before canceling?

Accepted Answer

Before canceling, export or review any campaign data your team still needs and consider whether active referral links, integrations, or rewards will be affected. Cancellation policies and access timing depend on your subscription terms.

Topics

Billing