Read this page as a quick path: scan the headings, use the step blocks, and escalate if the expected result does not happen.
Need help applying this to your account?
Contact support and we will keep this article attached to your request.
By default, invoices are sent to the email address of the account owner. If you need invoices to go to a different person — such as your finance team or accounts department — you can add a dedicated billing contact.
How to add or update your billing contact
All future invoices and payment receipts will be sent to the updated billing email address.
- Click your Name in the bottom left.
- Go to Organisation
- Look for the Email Settings section
- Enter the email address of the person or team who should receive invoices under the Billing Email
- Save your changes
Can I send invoices to multiple people?
No. The billing contact field accepts a single email address.
Will the billing contact have access to my account?
No. The billing contact only receives invoices via email — they do not get login access to your Referral Factory account. If you also need them to access the dashboard, add them as a teammate.