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Can I run a referral program with Intercom?
Yes. Referral Factory manages the referral experience, tracking, qualification and rewards, while Intercom holds the people your team already works with.
The integration can add existing Intercom contacts as referrers, send new leads and referrers to Intercom, and qualify a referral when a selected Intercom data attribute changes.
What can Referral Factory and Intercom do together?
Choose what happens in Intercom when a new lead or referrer joins your campaign.
Can Intercom activity qualify a referral?
Yes. Choose the Intercom attribute and target value that represent a successful referral. When that value changes, Referral Factory can mark the lead as qualified.
See How Can Intercom Automatically Mark Leads as Converted? for the full setup.
Can I track referrals in Intercom?
Yes. Depending on the workflow, you can map referral links, form links, promo codes and referral counts to Intercom fields while Referral Factory remains the source for attribution and reward rules.
Which guide should I use next?
For the complete workflow, read How Can I Automate My Referral Program With Intercom?. If something is not working, use the Intercom troubleshooting guide.