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Featured guides
How to log into your Referral Factory dashboard using a password, magic link, Google, or SSO β and how to reset your password if you've forgotten it.
What works and what doesn't when it comes to UTM parameters, Google Analytics, Facebook Pixel, and other tracking tools on your referral pages.
How referrers sign up, log in, and use the branded referrer portal to find their referral link and track their referrals.
How Referral Factory handles duplicate leads within a campaign β including what happens when two referrers try to refer the same person.
If a referral link shows a white screen, 404 error, or fails to load, work through this checklist to identify and fix the cause.
By default, campaign emails are sent from Referral Factory's own sending domain (e.g. noreply@referral-factory.com).
Frequently visited
How to log into your Referral Factory dashboard using a password, magic link, Google, or SSO β and how to reset your password if you've forgotten it.
What works and what doesn't when it comes to UTM parameters, Google Analytics, Facebook Pixel, and other tracking tools on your referral pages.
How referrers sign up, log in, and use the branded referrer portal to find their referral link and track their referrals.
How Referral Factory handles duplicate leads within a campaign β including what happens when two referrers try to refer the same person.
If a referral link shows a white screen, 404 error, or fails to load, work through this checklist to identify and fix the cause.
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Latest changes
What works and what doesn't when it comes to UTM parameters, Google Analytics, Facebook Pixel, and other tracking tools on your referral pages.
How Referral Factory handles duplicate leads within a campaign β including what happens when two referrers try to refer the same person.
How referrers sign up, log in, and use the branded referrer portal to find their referral link and track their referrals.
How to log into your Referral Factory dashboard using a password, magic link, Google, or SSO β and how to reset your password if you've forgotten it.
If a referral link shows a white screen, 404 error, or fails to load, work through this checklist to identify and fix the cause.
By default, campaign emails are sent from Referral Factory's own sending domain (e.g. noreply@referral-factory.com).
