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What can Referral Factory and ServiceTitan do together?
Referral Factory runs the referral experience and attribution. ServiceTitan can receive new referral information as Bookings while existing ServiceTitan customers can become referrers.
Can existing ServiceTitan customers become referrers?
Yes. Sync existing customers into Referral Factory, map their contact details, and generate a unique referral link for each person.
Can new leads be sent to ServiceTitan?
A new lead can create a ServiceTitan Booking automatically.
Can ServiceTitan activity qualify a lead?
Yes. Referral Factory can qualify a lead when its ServiceTitan Booking becomes a Job, or when the Job reaches a selected status.
Which guide should I use next?
Start with How Do I Connect ServiceTitan to Referral Factory?, then use How Can I Automate My Referral Program With ServiceTitan? to plan the full workflow.