Back to Help Hub
ReferrersFAQ1 min readUpdated 2026-03-04

FAQ: What happens if a referrer's email changes?

Referral Factory uses email address as the unique identifier for referrers within a campaign.

Send this article context to support so a human can pick up quickly.
Browse topics and support
Navigation

Topics

Support

Ask AI

Ask a product or setup question without leaving this page.

Need human help?

Still stuck?

If this article does not solve the problem, send the context to support or book time with a human.

We will keep the article or page context with your request so support can respond faster.
Read this page as a quick path: scan the headings, use the step blocks, and escalate if the expected result does not happen.
Need help applying this to your account?

Contact support and we will keep this article attached to your request.

Referral Factory uses email address as the unique identifier for referrers within a campaign. If a referrer's email changes, you will need to update their record manually.
To do this, locate the referrer in the Referrers tab, click the action button and select Edit Referrer and edit their profile to update the email address. Their referral link and referral history will remain intact — only the email identifier changes.
If the referrer is synced from a CRM, updating the email in the CRM will not automatically update it in Referral Factory.
Still need help?

Send this article to support

A human can review the article you were reading and help with the exact next step.

Article feedback

Did this answer your question?

Your vote helps support spot weak articles, fix missing steps, and decide when a person should step in.