FAQ: Why isn't my referral link working?

If a referral link returns a white screen, 404 error, or simply fails to load, one of the causes below is almost always responsible. Work through them in order — the most common fixes are at the top.

This is the single most common cause of referral links suddenly stopping. When your account goes over the user limit included in your plan, all referral links across all campaigns stop working until you are back under the limit.

To check: click your name in the bottom-left corner of the dashboard and select Billing. This will show your current user count and your plan's included limit. If you are over the limit, you have two options:

Links resume working immediately once you are back within your plan's limit — no waiting period.

Referral links only work when the campaign they belong to is active. If a campaign has been paused, deactivated, or is still in draft, its links will return a 404 error.

To check: go to your dashboard and click the campaign selector in the top-left corner (where your business name appears). Each campaign has a coloured status dot next to it — green means Launched, yellow means Paused, and dark means Draft. If the campaign is paused or in draft, hover over the campaign name and select Launched to reactivate it, then try the link again.

If you are using a custom domain for your referral links (e.g. referral.yourbrand.com instead of the default Referral Factory URL), DNS issues are a common cause of broken links.

Check each of the following:

If referred leads are reporting 404 errors after clicking a link in an email, the button URL inside your email template may be pointing to the wrong campaign or an invalid URL.

To check: go to Emails → Always On Emails, open the relevant template, click the button element in the editor, and verify the URL is correct. If the URL points to a different campaign or contains a typo, update it and save.

Occasionally, a stale browser cache can cause a referral link to render incorrectly. This is more likely if the link was working previously and stopped suddenly for one person but works for others.

Ask the affected person to try opening the link in an incognito or private browsing window. If the link works in incognito but not in a regular window, clearing the browser cache will fix it.

If none of the above resolved the issue, contact support. To help us investigate quickly, please include:

White screens and blank pages that are not caused by the issues above are typically platform-side and our team will investigate and resolve them as quickly as possible.