Read this page as a quick path: scan the headings, use the step blocks, and escalate if the expected result does not happen.
This can happen if there's been a change in your Intercom settings, a password reset, or a security update that revokes your Intercom token.
How to fix it
- Go to Campaign Settings → Integrations and API → CRM tab.
- Click Connect under Intercom and re-authenticate with your Intercom account.
- Contact support@referral-factory.com if you suspect any referrers or leads were not synced during the downtime.
Intentional disconnection
If you intentionally disconnected Intercom (via the Disconnect button), be aware that all integration settings including field mappings, qualification rules, and sync configurations may have been permanently deleted. You may need to reconfigure everything if you reconnect.
