Read this page as a quick path: scan the headings, use the step blocks, and escalate if the expected result does not happen.
This typically happens when HubSpot invalidates or expires an auth token — caused by a password reset, a security update, or a permission change on the HubSpot side. It's an industry-standard security precaution and isn't common.
How to fix it
- Go to Campaign Settings → Integrations and API → CRM tab.
- Click Connect under HubSpot and re-authenticate with your HubSpot account.
- Contact support@referral-factory.com if you suspect that users may have been missed during an ongoing sync during the disconnect.