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Overview
You can cancel your Referral Factory subscription at any time from the Billing section of your account. Once you cancel, your account will remain active until the end of your current billing period, and you will not be charged for another billing period.
If you believe you have been charged incorrectly or would like to request a refund, contact our support team. Refund requests are reviewed by our billing team based on the circumstances of the request.
How do I cancel my Referral Factory subscription?
You can cancel your subscription directly from your Referral Factory account — you do not need to contact us to cancel.
To cancel:
We’ll send you an email confirming the cancellation.
Step 1
Click your name in the bottom-left corner of your account.
Step 2
Select Billing.
Step 3
Find your current subscription.
Step 4
Click Cancel Subscription.
Step 5
Confirm that you want to cancel.
When does the cancellation take effect?
Cancelling your subscription stops it from renewing, but it does not immediately close your account.
You can continue using Referral Factory until the end of the billing period you have already paid for. Once that period ends, your subscription becomes inactive.
For example, if you are on a monthly plan and cancel halfway through the month, you can continue using the account until the end of that monthly billing period.
Will I be billed again after cancelling?
No. Once your subscription has been successfully cancelled, there will be no future renewal charges.
Your current paid billing period will continue until its normal end date, but the subscription will not automatically renew after that.
We recommend checking that you receive the cancellation confirmation email so you know the cancellation was completed successfully.
What happens to my campaigns and data?
When your paid subscription ends, your account becomes inactive, but we do not immediately delete your campaigns or referral data.
We keep your campaigns, Referrers, Leads, rewards, settings, and associated account data for up to one year after cancellation. This means that if you decide to come back during that period, you can resubscribe and continue with the account you already created.
While your subscription is inactive, your referral links will stop working. If you resubscribe within the data-retention period, your referral links can become active again along with your account.
If there is information you need for your records, we recommend exporting it before your subscription ends.
Can I get a refund?
Our subscription fees are generally non-refundable, including fees for periods when the account was active but the platform was not used. Annual subscriptions are also non-refundable.
However, if you believe you were charged in error or there are circumstances you would like us to review, you can contact our support team. Refund requests are reviewed by our billing team on a case-by-case basis.
For example, if you cancelled during your trial but believe you were still charged incorrectly, let us know so we can investigate the payment.
To request a review, email support@referral-factory.com with your account details and information about the charge. Our billing team will review the request and get back to you.
Who should I contact if I need help with cancellation or billing?
If you have trouble cancelling your subscription, cannot find the cancellation option, have a question about a charge, or need to request a refund review, our support team can help.
You can contact us through the support chat inside Referral Factory or email support@referral-factory.com.
For refund requests, our support team will pass the request to the billing team for review.
For help finding the correct account area, read Where Do I Manage Billing, Payment Details and Invoices in Referral Factory?.