Read this page as a quick path: scan the headings, use the step blocks, and escalate if the expected result does not happen.
If you no longer need the Intercom integration, you can disconnect it from your campaign.
Steps
- Go to Campaign Settings → Integrations and API → CRM tab.
- On the Intercom integration panel, click Disconnect in the top-right corner.
- A confirmation modal will appear warning that disconnecting will remove the integration connection and all associated settings. This action cannot be undone.
- Click Disconnect to confirm, or Cancel to keep the integration active.
What happens when you disconnect
- All field mappings, qualification rules, and sync settings for this campaign are permanently deleted.
- Contacts that were already synced to or from Intercom are not affected — they remain in both systems.
- You’ll need to reconfigure everything from scratch if you reconnect later.