Read this page as a quick path: scan the headings, use the step blocks, and escalate if the expected result does not happen.
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If you no longer need the Intercom integration, you can disconnect it from your campaign.
Steps
- Go to Campaign Settings → Integrations and API → CRM tab.
- On the Intercom integration panel, click Disconnect in the top-right corner.
- A confirmation modal will appear warning that disconnecting will remove the integration connection and all associated settings. This action cannot be undone.
- Click Disconnect to confirm, or Cancel to keep the integration active.
What happens when you disconnect
- All field mappings, qualification rules, and sync settings for this campaign are permanently deleted.
- Contacts that were already synced to or from Intercom are not affected — they remain in both systems.
- You’ll need to reconfigure everything from scratch if you reconnect later.