{First Name}— the recipient's first name{Referrer First Name}— the referrer’s first name{Referrer Referrals Count}— the number of leads a referrer has invited{Referrer Converted Referrals Count}— the number of qualified leads a referrer has invited{Referrer Referral Link}— the referrer's unique referral link{Referrer Portal Link}— the link to the referrer’s portal
FAQ: Can I add custom fields to my email templates?
Yes. Referral Factory email templates support dynamic variables that pull in personalised data for each recipient.
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If you have created a custom email template but it is not appearing, this is almost always because the template was not saved after editing.
Referral Factory includes several automated email templates (called Always On Emails) that send to referrers and leads at key moments in the referral journey.
These are two completely separate features that are commonly confused. If you want to use your own branding for both, you need to set them up independently.
Yes. You can disable any or all of the six campaign email templates individually using the toggle on each email card in the Emails tab.
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