Back to Help Hub
Why Isn’t My Referral Factory + Salesforce Integration Working?
Troubleshoot Salesforce connection, field mapping, duplicate handling, record creation, sync timing and automatic qualification.
Send this article context to support so a human can pick up quickly.
Browse topics and support
Navigation
Topics
Integrations
74 articles
Rewards
33 articles
Promoting Your Program
22 articles
Getting Started
19 articles
Referrers
11 articles
Security & Compliance
11 articles
Analytics
10 articles
Qualification
10 articles
Emails
9 articles
Referral Link Page
8 articles
Leads
7 articles
Billing
6 articles
Industry Use Cases
6 articles
Campaign Settings
5 articles
For Affiliates
1 articles
Article
On this page
What should I check first?Why is a new lead not being sent to Salesforce?Why is a new referrer not being sent to Salesforce?Why did existing Salesforce records not receive referral information?Why isn’t Salesforce qualifying my referral?What does a cannot reference converted lead error mean?Why can’t I find my Salesforce campaign?Why did Salesforce disconnect?When should I contact Referral Factory support?
Support
Ask AI
Ask a product or setup question without leaving this page.
Need human help?
Still stuck?
If this article does not solve the problem, send the context to support or book time with a human.
We will keep the article or page context with your request so support can respond faster.
Support copilot
Ask AI about the help hub
AI may miss account-specific context. If this answer does not solve it, create a support ticket for a human and we will help directly.