Back to Help Hub
Why Isn’t My Referral Factory + HubSpot Integration Working?
Check the HubSpot connection, saved action, required mappings, duplicate handling, field refresh and qualification rule before contacting support.
Send this article context to support so a human can pick up quickly.
Browse topics and support
Navigation
Topics
Integrations
74 articles
Rewards
33 articles
Promoting Your Program
22 articles
Getting Started
19 articles
Referrers
11 articles
Security & Compliance
11 articles
Analytics
10 articles
Qualification
10 articles
Emails
9 articles
Referral Link Page
8 articles
Leads
7 articles
Billing
6 articles
Industry Use Cases
6 articles
Campaign Settings
5 articles
For Affiliates
1 articles
Article
On this page
What should I check first?Why isn’t a new lead being sent to HubSpot?Why isn’t a new referrer being sent to HubSpot?Why aren’t existing HubSpot contacts receiving referral information?Why can’t I see a HubSpot list?Why is a HubSpot property missing from the mapping screen?Why is a mapped field not updating?Why isn’t HubSpot qualifying referrals automatically?Could the HubSpot sync be delayed?Why did HubSpot disconnect?When should I contact support?
Support
Ask AI
Ask a product or setup question without leaving this page.
Need human help?
Still stuck?
If this article does not solve the problem, send the context to support or book time with a human.
We will keep the article or page context with your request so support can respond faster.
Support copilot
Ask AI about the help hub
AI may miss account-specific context. If this answer does not solve it, create a support ticket for a human and we will help directly.
