Question 1

What security standards does Referral Factory follow?

Accepted Answer

Referral Factory is SOC 2 Type II audited, ISO 27001 certified and GDPR compliant. Request the current reports, certificates and scope when your security or procurement team needs evidence.

Question 2

How can I secure my Referral Factory account?

Accepted Answer

Use two-factor authentication, give each teammate a separate login, limit permissions, remove old access and protect API and integration credentials. SAML SSO is available on supported plans.

Question 3

How can I reduce referral fraud and bot sign-ups?

Accepted Answer

Use reCAPTCHA, email verification, qualification rules, referral limits and reward review. Check unusual activity in the Leads view before issuing high-value rewards.

Question 4

Does Referral Factory make my referral program legally compliant?

Accepted Answer

No. Referral Factory provides platform controls and documentation, but your organisation remains responsible for the notices, permissions, campaign terms, retention rules and local requirements that apply to its program.

Topics

Security & Compliance