Question 1

Where should I promote my referral program first?

Accepted Answer

Start with channels where your happiest customers already engage with you: post-purchase emails, product dashboards, customer newsletters, account portals, onboarding flows, or support follow-ups. The best placement depends on when customers are most likely to recommend you.

Question 2

Can I promote my program on social media?

Accepted Answer

Yes. Referral Factory supports social sharing paths and campaign links you can use in social posts, communities, and customer communications. Social works best when the reward and audience are specific rather than broadly promotional.

Question 3

What built-in tools can help me get more referrers?

Accepted Answer

Referral Factory includes options such as widgets, pop-ups, sticky bars, branded referral portals, contact uploads, automation, and share links. Choose the tool that fits the place where customers naturally interact with your brand.

Question 4

Why am I not getting referrals after launch?

Accepted Answer

Common causes include low program visibility, unclear rewards, weak timing, too much friction, or an audience that has not yet experienced enough value. Review where the program is promoted and whether the referral ask feels useful to the customer.

Topics

Promoting Your Program