Back to Help Hub
RewardsHow-To4 min readUpdated 2026-03-09

How to troubleshoot a reward that failed to send

If a reward shows as failed or simply hasn’t been sent after a referral qualified, work through the checks below in order.

Support copilot
Ask AI about the help hub
AI may miss account-specific context. If this answer does not solve it, create a support ticket for a human and we will help directly.