Getting StartedFAQ2 min readUpdated 2026-03-11

FAQ: Why can’t I send emails?

Q: Option 1: Connect your own mail server (~10 minutes)

Use your own SMTP credentials to send emails through your own mail server. Go to Settings to enter your SMTP details. Your email will remain saved as a draft in the meantime. See: How to configure your business settings

Q: Option 2: Verify your domain (~10 minutes)

Connect and verify your domain so Referral Factory can send emails on your behalf. Recipients will see your domain in the sender address. Your email will remain saved as a draft while verification completes. See: How to use your own sending domain for emails

Q: Option 3: Manually verify your organization (~48 hours)

Request manual verification by hitting the "Verify manually" button. The support team will contact you to request your business incorporation certificate and LinkedIn profile link, and will also review your campaign and email content. This process can take up to 48 hours.