Both referrers and leads have a Reminder template. Each has a Reminder Interval setting that controls how many days after joining the campaign the reminder is sent. The default interval is 28 days, but you can choose from six options: 21, 28, 36, 42, 52, or 60 days.

EmailsFAQ2 min readUpdated 2026-03-06

FAQ: How do I set up email notifications and reminders?

Q: How to configure email notifications

The default templates are: For a detailed breakdown of when each email sends, see How to enable or disable specific email notifications .

Q: Channel-specific Welcome Emails

In addition to the core Welcome Email for referrers, Referral Factory supports channel-specific Welcome Email variants . These are separate email templates that send instead of the default Welcome Email when a referrer joins through a specific channel. The available channel-specific variants are: These variants are optional. By default, only the core Welcome Email is active. To add a channel-specific variant, click Add Email (the + button) in the Always On Emails tab. You can also delete channel-specific variants you do not need — they will fall back to the default Welcome Email.

Q: Sending one-off emails

If you want to send a one-time email blast (for example, a launch announcement), use the Once Off Emails tab under Emails. This feature requires account approval — see How to use Referral Factory's built-in email tools to ask for referrals for details.

Referral Factory includes several automated email templates (called Always On Emails) that send to referrers and leads at key moments in the referral journey.

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