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No. Referral Factory does not automatically delete referrers when they are removed from an Intercom segment, deactivated, or leave the company.
How referrer removal works
- Referrers must be deleted manually from the Referrers tab in Referral Factory.
- The Intercom integration only sends referrer information in and listens for qualification events — it does not track segment membership changes.
- If a referrer is removed from an Intercom segment, they will remain active in Referral Factory unless you manually remove them.
To remove a referrer
- Go to your campaign's Referrers tab.
- Find the referrer by searching their email address.
- Click the three dots on the far right of their row.
- Select Delete.