Field population can take up to 30 minutes after a referral event. If fields are still empty after that, the issue is likely in your field mapping configuration.

Troubleshooting steps

Go to Campaign > Integrations > Salesforce and verify the correct Salesforce fields are mapped.
Check that the fields you expect to see populated actually exist on the Salesforce object (Lead, Contact, or Opportunity) you're mapping to.
Confirm the referral was successfully created in Referral Factory by checking the Leads tab.

If it's still not working

Send support a full-page screenshot of the Contact or Lead record in Salesforce showing the empty fields, along with the user's email address to support@referral-factory.com so our team can investigate the specific sync event.

Go deeper with Learn

This help article explains the setup. These Learn guides explain the bigger strategy, planning, and real-world use of referral programs.

Referral Program

Go beyond setup and learn how to structure, launch, and improve a referral program.

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