Yes, you can! Our referral software supports both customer referral programs and affiliate referral programs, giving you flexibility in how you grow your business. Our platform was originally built for customer referrals, offering deep brand customization, robust tracking, and seamless integrations with tools like Stripe, HubSpot, Zapier, and more. In 2024, we expanded to include affiliate functionality—allowing users to offer commission-based rewards and even leverage AI-powered matching with creators and affiliates in their niche. Whether you're looking to turn your customers into advocates or build a network of external promoters, you can do it all in one place.

Yes, absolutely! You can run double-sided referral programs with ease using Referral Factory - rewarding both the person who refers and the person they refer. In fact, our platform supports all major referral types, including single-sided, invite-only, and refer-to-win campaigns. Setting up a double-sided program takes just a few clicks, and if you’ve integrated with tools like Stripe, HubSpot, Make or Zapier, then rewards can even be issued automatically when a referral converts. It's a powerful way to incentivize both sides of the referral equation and drive growth more effectively.

Referral Factory integrates with over 50+ tools including Stripe, Zapier, Make, HubSpot, Intercom, Salesforce, Monday, Service Titan, Zoho, n8n, Pipedrive, Tremendous, PayPal and more. We also offer a full REST API and webhook functionalities within our referral software. Our goal is to make your referral engine fully automated - we do this by making it easy to get data in and out.

Our flexible reward features gives you the ability to offer any reward you want, to anyone participating in your campaign. The most popular rewards are PayPal cash payouts, gift cards, Stripe credits, Stripe coupons, tokens, commissions, coupons, discounts, competition entries, and swag.

You’ll get 15 days to try Referral Factory for free. Thats enough time to fully test our referral program software from end to end.

We offer a range of pricing plans designed to suit businesses of all sizes. Our Starter Plan is priced at $95 per month and includes up to 500 participants, making it ideal for smaller teams or businesses just getting started. The Basic Plan costs $200 per month and supports up to 20,000 participants, offering all the core features needed to run a successful referral program. This plan includes a “Powered by Referral Factory” badge. If you prefer a fully white-labeled experience without our branding, you can upgrade to the Pro Plan for $400 per month. For larger organizations that require more hands-on support and additional onboarding resources, we offer an Enterprise Plan at $1,000 per month. We also provide a 20% discount on all plans if you opt for annual billing. If you’re unsure which plan is right for you, you can book a demo with our team—we’ll be happy to help you choose the best fit for your needs.

Yes, your card will be automatically charged at the end of your 15-day free trial unless you cancel beforehand. You can easily cancel at any time from the Billing page in your account settings. If you prefer, just send a quick message to our support team via the chat widget, and we’ll be happy to cancel it for you. We genuinely don’t want to charge anyone by accident—so if you decide not to continue with Referral Factory, please make sure to cancel your trial before it ends.

No long-term commitment is required - you can cancel at any time. All accounts run on a month-to-month basis by default, so you're free to try Referral Factory without any upfront commitment. We want to give you the flexibility to explore the platform and see if it’s the right fit for your business. If you decide to stick with us, we do recommend upgrading to an annual plan as you'll save 20%!

Our referral journeys are highly customizable—designed to give you full control over the user experience. You’ll have access to a full-page editor for both the referrer’s view and the invitee’s view, as well as a drag-and-drop email editor for customizing all your referral notifications. Our affiliate platform is built to be flexible, so you can tailor every part of the journey to match your brand, tone, and website experience. You can even create unique experiences for different users, with custom views, rules, and messaging. Personalization features allow you to add dynamic content—for example, when someone clicks their friend’s referral link, they might see a message like “Jack recommended Big Pete’s Fishing Gear”—making the journey feel more personal and engaging.

You can build your referral campaigns and affiliate programs in multiple languages—up to 24 in total. Referral Factory allows you to easily change the default text and run campaigns in languages such as English, Spanish, German, Armenian, Bangle, Chinese, French, Finnish, Danish, Dutch, Greek, Turkish, Korean, Italian, French, Swedish, Arabic, Hebrew, Hindi, Hungarian, Italian, Japanese, Malay, Norwegian, Polish, Portuguese, Russian, Swedish, Ukrainian, Thai, and Turkish. Whether you're targeting local markets or running global campaigns, you can customize the language to match your audience and ensure a smooth user experience across regions. We offer more language translations than any other referral software on the market!

Our customer support team is available via live chat 18 hours a day, covering both American and European time zones, so help is always close at hand. We also offer free onboarding sessions to make sure your campaigns are set up for success. If you ever need more in-depth assistance, we’re happy to jump on a video call—just message us via the chat widget and we’ll schedule a time. For self-guided support, we provide a comprehensive Help Guide that covers everything from setup to best practices, as well as developer documentation for those using our API and advanced integrations.

What makes Referral Factory different is that it's a marketing tool built by marketers—designed with a deep understanding of how to generate high-quality referrals. Every aspect of the user journey is crafted to help you drive better results, not just more clicks. We offer no-code integrations so you can set up tracking and automation without needing developers, making it easy to connect your referral program to tools like your CRM, payment processor, or email platform. Unlike basic widgets, we provide full end-to-end customization: build beautifully branded referral pages, customize widgets and pop-ups for logged-in users, and deeply tailor the look and feel to match your brand. Plus, our software includes AI-powered affiliate matching, helping you instantly connect with creators and partners in your niche—you can simply log in, invite them, and start getting leads. Referral Factory is built to go far beyond simple tools—it's a full referral engine designed to power real growth.