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Octopus Energy Smart Tech Referral Scheme
1. How the programme works
Our referral scheme allows you to share your love for your Octopus smart tech with friends and family. Once your installation is complete, you’ll receive a referral link. Simply share that referral link with someone, and that person (the Recipient for the purposes of these T&Cs) can use the link to request details of the referral offers and how to make the most of them. If you are sending your referral link to a Recipient, you will be known as a Referral User for the purposes of these T&Cs.
You can refer Recipients to two different schemes; (i) Heat Pump and Solar System, and Electric Vehicle Charger (each a Referral Programme and together the Referral Programmemes).
A referral will be deemed to have taken place once the Recipient has had their Octopus smart tech installed and the installation process has been completed and is not disputed (a Referral).
2. Rewards and offers
The rewards you and the Recipient receive as a result of a Referral are as follows:
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Where a recipient receives a heat pump or solar system as part of a Referral, each of you and the Recipient shall receive a digital, pre-paid £100 gift card, issued by VISA.
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Where a recipient receives an electric vehicle charger as part of a Referral, each of you and the Recipient shall receive a digital, pre-paid £25 gift card, issued by VISA.
Each of (a) and (b) being a Referral Reward.
3. Issuing of rewards and offers
You and the Recipient shall each receive the relevant Referral Reward once the Referral has completed and the Recipient’s installation of Octopus smart tech has taken place.
Please note that the provision of your referral link, and the expression of interest by the Recipient via that link, does not constitute a Referral. The Recipient will still need to meet the eligibility criteria, and comply with our instructions as required, to have Octopus smart tech installed at their home (the Requirements).
The Requirements can be different for each person or installation depending on a number of factors (such as, for example, the surroundings of their home and their property’s insulation levels).
As such we reserve the right to reject an application for Octopus smart tech made by a Recipient, and we do not guarantee that a Recipient’s Referral will be accepted and completed.
Please note, we will need your up-to-date information in order to process your Referral Reward. We may also request a form of identification to verify your identity before issuing Referral Rewards.
The Referral Rewards are non-fungible, and cannot be exchanged for any other reward or incentive (such as cash or energy credits).
4. Privacy
4.1. All personal information collected and processed as part of this Referral Programme (whether you are accessing the Scheme as a Recipient or a Referral User) will be used to deliver the Referral Programmes, and otherwise in accordance with the Octopus Energy Group Limited’s Privacy Policy, available at octopus.energy/policies/privacy-policy.
4.2. Where you are acting as a Referral User, you undertake to respect the privacy rights of the people you invite to our Referral Programme and direct to our website.
5. General
5.1. These Referral Terms are published by Octopus Energy Services Limited] (“we”’, “us” and “our”). Our Referral Programme as displayed on our Website [octopus.energy/smart-home-tech/lct-referral] and these Terms form a binding agreement for both Referral Users and Recipients, who receive our referral invitation.
5.2. You may share your referral link with as many people and as many times as you like. However, you may not send or advertise your referral link to people who are not known to you, and you may only use your referral link for personal use.
5.3 If we think you’re doing this or are in any way trying to benefit from the Referral Programmes on a commercial basis rather than for personal use, we reserve the right to deactivate your referral link.
6. Term and termination
6.1. The Referral Programmes will run from the date of announcement until we decide to terminate it, which we may do at any time at our sole discretion. We may, in our sole discretion, notify Referral Users that one or both of the Referral Programmes has ended.
6.2. Any referral made before the end of the Referral Programme can still participate. However, any applications made by individuals using your referral link after the Referral Programme in question has terminated will not be valid, and will not be accepted.
6.3. You must not:
6.3.1 represent yourself as acting on behalf of or as agent for our company or wider group or purport to legally bind us; or
6.3.2 create any materials which contain our branding or corporate identity, or otherwise use any of our branding; or
6.3.3 make use of your referral link for commercial purposes; or
6.3.4 breach these T&Cs or any applicable laws.
6.4 We reserve the right to terminate your referral link and end your participation in the Referral Programmes if you act in breach of clause 6.3.
7. Amendments
We may amend these terms and conditions and/or the details of any Referral Programme, at any time and at our sole discretion. This might include offering and/or restricting additional incentives, benefits and Programmes. As a result, additional terms may apply.
8. Contacting us
To contact us regarding getting an Octopus smart tech installation, or to discuss your order, call us on 0808 196 6841. Our phone lines are open 9am - 5pm, Monday to Thursday, and 9am - 4pm Friday.
9. Applicable law
The laws of England and Wales shall apply to these T&Cs. The courts of England and Wales shall have exclusive jurisdiction in the handling of any dispute arising under or in connection with these T&Cs.